Shipping & returns
Delivery
Junge always offers free shipping. We deliver with GLS or UPS depending on the country, and you choose between delivery to a parcel shop or home address. All our parcels are insured.
Delivery time
Denmark: 1-3 business days.
Rest of Europe: 2-6 business days.
See the delivery time, shipping company and return shipping for your country in the table below.
| Country | Delivery time (business days) | Shipping company | Return shipping |
|---|---|---|---|
| Belgium | 2-3 | UPS | 19 EUR |
| Bulgaria | 4-5 | UPS | 49 EUR |
| Cyprus | - | - | - |
| Denmark | 1-3 | GLS | 49 DKK |
| Estonia | 5 | UPS | 49 EUR |
| Finland | 3-5 | UPS | 39 EUR |
| France | 2-3 | UPS | 19 EUR |
| Netherlands | 2 | UPS | 39 EUR |
| Ireland | 3-5 | UPS | 39 EUR |
| Italy | 3-5 | UPS | 59 EUR |
| Croatia | - | - | - |
| Latvia | 5-6 | UPS | 49 EUR |
| Lithuania | 4-5 | UPS | 49 EUR |
| Luxembourg | 2-3 | UPS | 19 EUR |
| Malta | - | - | - |
| Northern Ireland | 3-5 | UPS | 39 EUR |
| Norway | 2-5 | UPS | 999 NOK |
| Poland | 2-3 | UPS | 49 EUR |
| Portugal | - | - | - |
| Romania | - | - | - |
| Switzerland | 3-5 | GLS | 119 EUR |
| Slovakia | - | - | - |
| Slovenia | 4 | UPS | 49 EUR |
| Spain | 4-5 | UPS | 59 EUR |
| United Kingdom | 3-5 | GLS | 99 GBP |
| Sweden | 2-4 | UPS | 199 SEK |
| Czech Republic | 3-4 | UPS | 49 EUR |
| Germany | 2-3 | UPS | 19 EUR |
| Hungary | - | - | - |
| Austria | 2-3 | UPS | 19 EUR |
When your parcel has been sent, you will receive an email with tracking information so you can track your parcel. If you need help with online ordering, you are welcome to call us on 86 40 60 22 or send an email to info@junge.eu.
Exchange
When exchanging for a different size or colour, Junge pays the shipping costs. Exchanges are free within 14 days. Simply use our return portal, which you can find here.
Returns and withdrawal
We offer 14-day returns on all orders. You have the right to return your goods within 14 days without giving any reason. Return shipping depends on the country from which you are returning (see the table above) and is deducted from the refunded amount. Returns are made via our return portal, which you can find here.
If you wish to return some or all items in your order, you must do so within 14 days of receipt. The item must be sent back to us without undue delay and no later than 14 days after you have notified us of your decision to return.
How to exercise your right of withdrawal:
To cancel your purchase, you must notify us by email: info@junge.eu. You must then use our return portal to complete the return.
Refund in the event of withdrawal
Once we have received and processed your return parcel, we will refund all payments received from you, less the return shipping for your country. We will make the refund without undue delay and no later than 14 days after receiving the item. The refund will be made using the same means of payment that you used for the purchase, unless otherwise agreed.
Complaint
You have a 24-month right to make a complaint on all goods purchased from Junge. If there is a defect or deficiency in the item, please contact us as soon as possible by email at info@junge.eu so that we can find a solution. In the event of a justified complaint, we will reimburse your reasonable shipping costs.
Information on complaint options
A complaint about an item purchased from us may be submitted to Center for Complaint Resolution, Nævnenes Hus, Toldboden 2, 8800 Viborg. You can also complain via the EU Commission's online complaints portal, which is particularly relevant for consumers residing in another EU country. Submit a complaint here. When submitting a complaint, you must state our email address: info@junge.eu.