General Terms and Conditions for Junge A/S

Payment

Junge A/S accepts online payments with Dankort, Visa/Dankort, Visa, Mastercard, Mobilepay Online, ApplePay and Klarna. Payment will only be charged to your account when the physical item is dispatched or the virtual product has been created, unless otherwise agreed or stated in your order.

Reservation of amount

When using payment cards, both debit and credit cards, the amount being purchased is reserved. This amount is reserved until the webshop has processed and dispatched your order. When the order has been dispatched, the money is charged to the account. The reservation period depends on the product/service.

Authorisation on debit cards

With debit cards, you will be able to see that the money has been reserved on your account, and your available balance will therefore appear lower. If you or the webshop subsequently cancel your order, the webshop cannot charge the money, but the reservation will remain in effect for a period. Please note that only your bank (or card issuer) can remove the reservation.

Authorisation on credit cards

The money will only be charged to your account and appear in your overview when the webshop processes and charges the payment for your order.

All amounts on the website include VAT. The website uses the following currencies for pricing: Denmark - Kroner (DKK), Euro (EUR), Sweden - Kronor (SEK), British Pounds (GBP).

Junge A/S uses a secure payment server that encrypts all information using the SSL protocol, which means that your data is secure and cannot be read by external parties. Junge A/S's own website also uses encryption with the SSL protocol.

Delivery

The delivery time for your order is 1-3 business days in Denmark and 2-6 business days in the rest of Europe. The exact delivery time for your country is shown under Shipping & returns. Junge A/S dispatches goods with GLS or UPS depending on the country. You can choose to have the shipment delivered to your home address or to the nearest parcel shop. You will always receive a track and trace number upon dispatch, so you can follow your parcel from our warehouse all the way to you.

Right of withdrawal

A full 14-day right of return is granted for goods purchased on the website, unless otherwise agreed or stated in your order. The 14-day period begins on the day the order is delivered. Notice of withdrawal must be given to us no later than 14 days after delivery, and the item must be received by us no later than 14 days after we have been informed of your exercise of the right of withdrawal.

Notice of exercising the right of withdrawal must be sent by email to info@junge.eu. The message must clearly state your wish to exercise the right of withdrawal.

Returns and Exchanges

We offer free return shipping when exchanging for a different colour, size or jacket/coat. For other regular returns, the cost of return shipping will be deducted from the refunded amount. Return shipping depends on the country from which you are returning and is shown under Shipping & returns. You can return items by using our return portal.

Alternatively, you can arrange and pay for the return yourself. When returning, contact the company at:

Junge A/S

Kertemindevej 22

8940 Randers SV

Denmark

PHONE: +45 86 40 60 22

CVR/VAT: DK51616618

Condition of the item upon return

You are liable for any reduction in the value of the item resulting from handling other than what is necessary to determine the nature, characteristics and function of the item. This means that you may try the item in the same way as if you were shopping in a physical store. If the item has been tried beyond what is described above, it is considered used and of reduced value. This means that if you cancel the purchase, you will receive a smaller portion or none of the purchase amount back. It is up to Junge A/S to assess the condition of the item.

Right to make a complaint

A 2-year right to make a complaint is granted for products in accordance with the Danish Sale of Goods Act. The right to make a complaint applies to all defects in materials and workmanship. Complaints regarding defects and deficiencies must be reported to Junge A/S within a reasonable time after receipt of the item. Here, a maximum of two months is considered a reasonable time, unless otherwise agreed.

The right to make a complaint lapses in the event of incorrect or unusual use of the product. Complaints are not accepted if they are sent cash on delivery.

Customer & Privacy Policy

We do not resell personal information and do not disclose your personal information to others; it is only registered in our customer register. You may have your information deleted at any time. In order for you to enter into an agreement with Junge A/S, we need the following information: Name, Address, Telephone number, Email address.

We register your personal data for the purpose of being able to deliver the item to you. Personal data is registered with Junge A/S and stored for up to five years, after which the information is deleted. When personal data is collected via our website, we ensure that this always takes place with your explicit consent, so that you are informed exactly which information is collected and why.

The director and employees of Junge A/S have access to the information registered about you. The data controller at Junge A/S is: Louise Linneman. We do not store or transmit customer information encrypted.

As a registered user with Junge A/S, you always have the right to object to the registration. You also have the right to access the information registered about you. You have these rights under the Personal Data Act, and enquiries in this connection should be directed to info@junge.eu.

Cookies

Our websites use cookies for the purpose of optimising the website and its functionality, thereby making your visit as easy as possible. You can delete cookies from your computer at any time; see the guidance on Webshop Cookies and Privacy Policy.

Log statistics

We use log statistics across all our web solutions and language versions. This means that a statistics system collects information that can provide a statistical picture of how many visitors we have, where they come from, and where on the website they leave, etc. The log statistics are used solely for the purpose of optimising Junge A/S's websites. You can read more about this under our specific terms.

Consumer Protection & Complaint Options

Read more about your protection as a consumer when paying online via a PensoPay payment solution on PensoPay's website.

If you wish to complain about goods purchased from us, please contact our customer service. A complaint about a product or service may also be submitted to Nævnenes Hus, the Mediation Team for Consumer Complaints, Toldboden 2, 8800 Viborg via the Complaints Portal for Nævnenes Hus (Danish Dispute Resolution Institute). The Mediation Team will seek to resolve the dispute through mediation, and if a solution cannot be found, you may bring the complaint before the Consumer Complaints Board.

As a general rule, a condition for making a complaint is that the product or service you wish to complain about has cost at least 1.110 DKK and no more than 100.000 DKK. For complaints about clothing and shoes, the price must generally be at least 720 DKK. The monetary limits may be changed. You must pay a fee to have the complaint processed.

The EU Commission's online complaints portal may also be used when submitting a complaint. This is particularly relevant if you are a consumer residing in another EU country. When submitting a complaint, you must state our email address: info@junge.eu.

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Terms and Conditions